The participant from Italy experienced registered and played on Winnita, seeking to withdraw 200 euros. Following three days, the withdrawal remained impossible as a result of recurring issues with doc verification.
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The casino experienced clarified their top quality benchmarks for your verification Photograph. Even with numerous tries, the player had been unable to fulfill these requirements. We experienced tried to aid the participant in resolving this concern, but a result of the deficiency of response in the player, we were being not able to further investigate and had rejected the grievance.
Siamo consapevoli che la procedura di verifica possa sembrare lunga, ma è un passaggio fondamentale for each la sicurezza di entrambi. Siamo lieti di informarla che il suo account è stato verificato con successo!
When you've got employed a card on our site, we reserve the right to ask for affirmation of ownership for that card. This policy applies irrespective of whether you want to use the cardboard for withdrawals.
The player from Italy were striving to complete the verification approach with Winnita for eleven days to withdraw 1400 euros. Even with many attempts to offer a transparent selfie with paperwork and contacting assistance many occasions, the verification was continually rejected.
?? they go on to reply generically with out specifying something apart from which the withdrawals are blocked, but they don't want to simply accept the request With all the hope that I Perform them all!!! inform me what I can perform!
Hello, I sent each of the files they asked for, which includes: a photo of my copyright, a photograph of the back and front of your Postepay and two selfies with my copyright and Postepay in hand.
Thank you very much for submitting your complaint. I’m sorry to listen to regarding your challenge. I recognize your frustration about your account and the problems you have confronted.
Ti ringraziamo for winnita every averci informato, e faremo del nostro meglio for every migliorare il servizio e risolvere eventuali inconvenienti. Siamo qui for every aiutarti!
Just after ongoing communication Together with the casino, it absolutely was confirmed that his paperwork experienced now been confirmed effectively. The problem was marked as solved by the Grievances Staff, making certain the participant could carry on with his withdrawal.
In step with our review methodology, we calculated the casino’s Security Index dependant on greater than 20 aspects, like its financials, fairness of T&Cs, player grievances, and a lot more. The upper the protection Index, the greater probable that you are to acquire your winnings without the need of issues. 7.five
I see you uploaded a few paperwork Soon once the ask for; nonetheless, the corresponding Section hasn't yet reviewed them, as this process generally can take a couple of minutes to a number of hrs.